Refund policy

Welcome to Vortex return policy! We want to ensure that you are satisfied with your purchase. Below you will find all the information regarding the return and refund process.


Returns

  • You have the right to return your order within 30 days of the delivery date.
  • During this period, contact our customer service at support@vortexdesigns.shop to arrange a return.
  • Return shipping costs are the responsibility of the customer unless the product is defective.
  • If the item is defective, we will refund the return shipping costs.


Refunds

  • After receiving and inspecting the returned products, we aim to process the refund within 7 business days.
  • The refunded amount will be transferred back to the original payment method.
  • You will be notified by email once the refund is processed. Please note that the processing time may vary depending on your financial institution.

Restocking fees

we don't charge any re-stocking fees


Return Conditions

  • Returns must be made in the original packaging with all accessories included.
  • The product must be unused and returned in the same condition as received.
  • Ensure your return is well-packaged to avoid damage during transit.
  • If the product is damaged or the packaging is excessively damaged beyond necessary testing, we may apply a depreciation to the refund.


Responsibility

  • We are not responsible for delays or damages during the return shipping of items.
  • We recommend checking the package within 24 hours of receipt and contacting us immediately if there are any issues.


Return Method

  • We accept returns by mail.
  • For defective items, we will refund you the return shipping costs.
  • For other reasons for returns, the customer is responsible for the shipping costs.


Customs and Import Duties

  • These costs are the responsibility of the customer and must be paid upon delivery.


Address Changes

  • If you wish to change your delivery address after placing your order, please contact our customer service at support@vortexdesigns.shop as soon as possible.
  • We will do our best to make the change, but we cannot guarantee it if the order has already been processed.


Undeliverable Packages

  • If a package is undeliverable due to an incorrect address, refusal of delivery, or failure to collect from a pickup point, we reserve the right to charge return and reshipping costs.

 

Contact

If you have any questions about this Privacy Policy or our privacy practices, please contact us at support@vortexdesigns.shop or contact us at 7 Bell Yard, London, WC2A 2JR, United Kingdom

 

Company Information:

Company Name: Vortex designs
Chamber of Commerce Number: 15876232
Email Address: support@vortexdesigns.shop
Telephone: + 44 20 37695167
Address: 7 Bell Yard, London, WC2A 2JR, United Kingdom
(Note: this is not a return address)

Hereinafter referred to as "the Company"