Shipping policy
We offer free shipping on all orders to Australia. Shipping costs are $0 for every order, regardless of size or destination within the mainland.
Processing Time:
Orders are processed and prepared for shipment within 1-5 business days (Monday to Friday).
Order Cut-off Time:
Orders placed before 07:00 PM (Canberra - GMT +10) will begin processing the same day, provided it is a business day. Orders placed after 07:00 PM will start processing the next business day.
Transit Time:
Estimated transit time is 1-5 business days (Monday to Friday). Please note that this is an estimate and may vary based on location and customs delays.
Tracking:
Once your order has shipped, you will receive an email with a link to track your order, allowing you to monitor its progress.
| Destination | Total Delivery Time | Shipping Costs |
|---|---|---|
| Australia | 2 – 10 business days (Mo - Fri) | $0 |
Our delivery partners:
For our shipments within Australia we use, depending on customer location and demand, the following courier partners:
If you are not satisfied with your order, please contact us within 30 days of receipt at support@vortexdesigns.shop for return instructions. Note that return shipping costs are your responsibility. If your order arrives damaged, we will reimburse you for the return shipping costs.
Tips:
We are not responsible for delays or damage during transportation. We recommend checking your order within 24 hours of receipt and contacting us if any issues arise.
Contact
If you have any questions about this Privacy Policy or our privacy practices, please contact us at support@vortexdesigns.shop or contact us at7 Bell Yard, London, WC2A 2JR, United Kingdom